TITLE:  Technical Support Specialist

 

CLASSIFICATION:  CLASSIFIED

 

QUALIFICATIONS:  HIGH SCHOOL DIPLOMA (MINIMUM)

 

REPORTS TO:  DIRECTOR

 

JOB GOAL:  TO PERFORM ACCURATE, QUALITY, AND EFFICIENT SERVICES TO THREE LAKES COOPERATIVE

 

CRITICAL SKILLS:

1. Ability to maintain regular and good work attendance and come to work on time.
2. Ability to work constructively and cooperatively with others.
3. Ability to respond to information requests in a courteous, timely and helpful manner.
4. Ability to manage job responsibilities while meeting established deadlines.
5. Ability to access, input, and retrieve information from a computer.
6. Ability to maintain confidentiality of student and staff information.

 

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

          The employee performing the duties of this position is frequently required to walk, sit, talk, hear, bend, stoop, and reach.  The employee may be occasionally required to manually lift, move, or carry up to 50 pounds.  The employee is required to interact with staff and meet the demands of several different people.  The employee is responsible for the work output of others.  The employee occasionally works extended hours.  Vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

PERFORMANCE RESPONSIBILITIES

The candidate will:

1. Support staff in use of computers, software, and other information technologies.

2. Procure, maintain and repair the cooperative’s information technologies.

3. Maintain the licenses of critical cooperative software. 

4. Forecast the future technology needs of the Cooperative and plan for the procurement and implementation of them.  

5. Create and manage staff accounts for communication and curriculum resources.

6. Collaborate with district information technology staff to ensure cooperative technologies smoothly integrate with district environments.

7. Negotiate contracts with vendors for Internet service located at Cooperative facilities.

8. Maintain the ownership of the domain name three-lakes.org. 

9. Create and maintain the cooperative website. 

10. Navigate the process for securing federal funds (Erate) for Internet services.

11. Create local storage space for critical data and manage user access to the data.

12. Protect critical data from loss by implementing and maintaining a backup strategy on-site as well as off-site.

13. Track the state of the annual technology budget and perform the above responsibilities within the limits of the budget. 

14. Other duties as assigned by Director and Board of Directors in reference to his/her responsibilities.

Term of Employment: 

12 month position

10 days paid vacation

10 sick days

4 discretionary days

Paid Holidays per Classified Handbook

Employer Paid Health Insurance - BCBS-KS Single Low Policy

 

Salary Range: TBD based on education and experience.